Emotionally intelligent employees spoke up more often and more effectively. As University of Lausanne professor John Antonakis observed, “practice and voodoo science is running way ahead of rigorous research.”, One of the most persistent problems was the use of self-report measures, which asked employees to rate their own emotional abilities on items like “I can tell how people are feeling even if they never tell me” and “I am generally very good at calming someone down when he or she is upset.” Abilities cannot be accurately measured with self-reports. Emotionally intelligent people “intentionally shape their emotions to fabricate favorable impressions of themselves,” Professor Kilduff’s team writes. Dr. King demonstrated remarkable skill in managing his own emotions and in sparking emotions that moved his audience to action. Some of the greatest moments in human history were fuelled by emotional intelligence. Social scientists have begun to document this dark side of emotional intelligence. Then, Cote’s team assessed how often the employees deliberately undermined their colleagues. However, emotional intelligence was consequential when examining a different behavior: challenging the status quo by speaking up with ideas and suggestions for improvement. If we can cultivate emotional intelligence among leaders and doctors, we’ll have more caring workplaces and more compassionate healthcare. 362 9. Walking that tightrope is no easy task. Can someone misuse it? The Dark Side of Emotional Intelligence. New evidence shows that when people hone their emotional skills, they become better at manipulating others. When they went out on a limb to advocate for gender equity, emotional intelligence helped them keep their fear at bay. The Dark Side of Emotional Intelligence – Adam Grant – The Atlantic Emotional intelligence is important, but the unbridled enthusiasm has obscured a dark side. Capabilities can be misused. A baseball bat is for play, but in the wrong hands it can kill people. Show all responses. On a much smaller scale, they were able to follow Martin Luther King Jr.’s lead in rocking the boat while keeping it steady. As Grant points out, the unbridled enthusiasm for emotional intelligence has obscured a dark side. The Dark Side of Emotional Intelligence. Posted Aug 15, 2014 Emotional intelligence is important, but the unbridled enthusiasm has obscured a dark side. Leaders who master emotions can rob us of our capacities to reason. One observer reflected that Hitler’s persuasive impact came from his ability to strategically express emotions—he would “tear open his heart”—and these emotions affected his followers to the point that they would “stop thinking critically and just emote.”. For mechanics, scientists, and accountants, emotional intelligence was a liability rather than an asset. His tone of pained indignation matched that note for note.”. When Martin Luther King, Jr. presented his dream, he chose language that would stir the hearts of his audience. New evidence suggests that when people have self-serving motives, emotional intelligence becomes a weapon for manipulating others. In emerging research led by University of Cambridge professor Jochen Menges, when a leader gave an inspiring speech filled with emotion, the audience was less likely to scrutinize the message and remembered less of the content. 12th Mar 2014. If we can teach our children to manage emotions, the argument goes, we’ll have less bullying and more cooperation. However, in jobs that involved fewer emotional demands, the results reversed. In settings where emotions aren’t running high, emotional intelligence may have hidden costs. The Dark Side of Emotional Intelligence Adam Grant In some jobs, being in touch with emotions is essential. In some jobs, being in touch with emotions is essential. I said, ‘Here, cry at this point in the ... meeting.” When viewing Roddick as an exemplar of an emotionally intelligent leader, it becomes clear that there’s a fine line between motivation and manipulation. Instead of assuming that emotional intelligence is always useful, we need to think more carefully about where and when it matters. If your job is to analyze data or repair cars, it can be quite distracting to read the facial expressions, vocal tones, and body languages of the people around you. Shining a light on this dark side of emotional intelligence is one mission of a research team led by University College London professor Martin Kilduff. This year has seen the popularisation of a new topic in Emotional Intelligence, namely that it has a dark side. New evidence shows that when people hone their emotional skills, they become better at manipulating others. Posted Aug 15, 2014 . In a study of emotions at the Body Shop, a research team led by Stanford professor Joanne Martin discovered that founder Anita Roddick leveraged emotions to inspire her employees to fundraise for charity. Across hundreds of studies of thousands of employees in 191 different jobs, emotional intelligence wasn’t consistently linked with better performance. Ironically, audience members were so moved by the speech that they claimed to recall more of it. In a study of emotions at the Body Shop, a research team led by Stanford professor Joanne Martin discovered that founder Anita Roddick leveraged emotions to inspire her employees to fundraise for charity. Recognizing the power of emotions, another one of the most influential leaders of the 20th century spent years studying the emotional effects of his body language. The more emotionally intelligent employees were, the lower their job performance. 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